General Provisions

The present general terms and conditions, which the client acknowledges having read and accepted, apply to all services provided by DTS Translations (hereinafter “DTS”). Any document issued by the client shall not be enforceable against DTS. DTS reserves the right to supplement these general terms and conditions with specific terms, which shall prevail in the event of any conflict. The nullity of one clause of these terms and conditions shall in no way affect the validity of the remaining clauses.

These general terms and conditions supersede and replace all other general terms or agreements, whether oral or written, concluded before or after. They take precedence over any terms issued by the client, even if the latter stipulate that their own conditions are the only valid ones. The primacy and exclusivity of these terms and conditions constitute an essential element of the contract.

Order

All quotes and offers issued by DTS are provided for information purposes only and shall not be binding on DTS until the client’s acceptance has been expressly confirmed by DTS.​

An agreement is deemed valid only once the client has accepted the DTS offer (either by returning the signed quote for approval or by confirming acceptance via email) and DTS has confirmed that the order can be executed. The client’s acceptance of the DTS offer constitutes express acceptance of DTS’s general and specific terms and conditions.

All order cancellations must be made by registered mail. Unless agreed otherwise between the parties, any cancellation entitles DTS to claim 50% of the order amount, less any deposit already paid.

Deadlines

In the event of a delay in the delivery of services for which DTS is responsible, the latter shall, after receiving a written notice of default, owe the client a sum of €5 per day of delay, without this amount exceeding 10% of the agreed price excluding taxes.

Claims

Any claim, to be valid, must be submitted by registered mail within 8 days of the service delivery. In the absence of such notification, the work shall be deemed accepted without reservation.

Partial payment of the invoice shall not constitute a dispute.

Terms and conditions of payment

Invoices are payable within thirty (30) days from the date of issue, unless expressly agreed otherwise. The minimum billing amount is €50 per order (excluding VAT). Payments must be made to DTS SRL on the following account: IBAN BE70 1030 5039 6925 (BIC: NICABEBB).

Any amount remaining unpaid at maturity (e.g., an unpaid invoice or a direct debit/online payment with insufficient funds) shall automatically, and without prior notice, bear interest at a rate of 1% per month, starting from the due date.

If the client fails to remedy the situation within eight (8) days following the agreed due date, the entire remaining balance – as determined in the sales contract after deduction of any payments already made – shall become immediately due and payable.

In the event of non-payment of the balance due within fifteen (15) days from the date of notification sent to the client by email with acknowledgment of receipt, DTS shall be entitled to claim, in addition to late payment interest, a fixed and non-reducible indemnity equal to 10% of the outstanding principal amount excluding VAT, with a minimum charge of €250, as well as a flat fee of €15 to cover the cost of the formal notice.

Liability

DTS cannot, under any circumstances, be held liable for damages incurred by the client. This includes, in particular, operational losses, business interruptions, or indirect and intangible damages such as loss of income, profit, customers, data, contracts, or time. DTS’s liability is in all cases limited to 20% of the invoiced value of the products and/or services that caused the damage. DTS shall also not be held responsible for any damages resulting from force majeure, fortuitous events, the client’s own fault or that of third parties, or any other unforeseeable and unavoidable event beyond the control of either party.

DTS is responsible for the quality of any text it drafts, translates, or revises, as long as the text is used in full and without alteration. DTS cannot be held liable for any translations or texts that are modified outside its control or without its prior approval.

In the event of a significant failure by DTS to fulfil any of its other obligations that would incur its liability, the company shall, after formal notice, owe the client a fixed indemnity equal to 10% of the agreed price, excluding tax.

Governing Law – Jurisdiction

In the event of a dispute, the Courts of the Tournai judicial district shall have exclusive jurisdiction. The relations between the parties are governed solely by Belgian law.

Only the French version of these general terms and conditions shall be used for the interpretation of this document.